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Orb provides essential dunning capabilities for all customers help you recover revenue from failed payments and overdue invoices in an automated way to scale your collections efforts. If payment attempts is enabled and the initial attempt fails, Orb will automatically retry the charge after 1, 4, and 9 days from the initial payment attempt. If the final attempt does not succeed, Orb sends a payment failure email notice. If the linked customer at the payment gateway does not have a payment method set, Orb will not attempt to create a dunning schedule. If payment method is updated prior to exhaustion of the dunning period, Orb will immediately try to collect on the invoice.
Essential Dunning

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Payments behavior

  • When a payment method is present,
    • If the linked customer in the payment gateway has a valid payment method on file before or at the point of an invoice entering dunning, Orb will:
      • Create a dunning schedule for that invoice
      • Immediately attempt payment collection
    • Updating the payment method triggers a standalone payment retry. No new dunning schedule is created
    • This applies even if the invoice is not yet eligible for the next retry in the existing schedule
  • When no payment method is on file
    • If the linked customer does not have a payment method when the invoice is due to begin dunning:
      • No dunning schedule is created
      • The invoice is considered ineligible for dunning