Customer balance

• It is always maintained in the customer’s billing currency.
• It is automatically applied to the subsequent invoice upon issuance, and modifies the final amount due. 
• Customer balance does not affect revenue recognition. Revenue in Orb continues to be recognized based on invoice line items, based on actual accrual + delivery of performance obligations.
• Customer balance does not create deferred revenue. It is strictly an accounts receivable (AR) adjustment in Orb, and is not associated with any standalone billing event or payment.
• However, it does impact accounts receivable (AR), collections, and cash/payment reporting, since it represents real outstanding value owed between you and your customer.

​

How customer balance is modified

1. Manual adjustment
   1. You can directly increase or decrease a customer’s balance. 
   2. Manual increases can result from a “good will” account credit, or concessions to a customer for unsatisfactory service. 
   3. Manual decreases are typically used for corrections / reconciliation.
2. Orb facilitated refunds
   1. When a credit note is applied to a paid invoice, or that paid invoice is voided, Orb  increases the customer balance to represent the refunded value. 
3. Small Balance Carryovers
   1. Payment providers like Stripe require a minimum charge amount of $0.50 (or current equivalent).
   2. If an invoice is issued with an amount below this threshold, it is automatically marked as paid and the small amount is carried over to the customer balance. This amount is then applied to the subsequent invoice, and increases the final amount due. 

​

Accounting impact (T-accounts)

1. Invoice A ($100) issued.
2. Invoice A ($100) is paid.
3. Credit note A ($20) is issued.
4. Invoice B ($50) issued.
5. Invoice B ($50) paid.